Multi-Building Fire Watch Case Study – NoMa, Washington DC

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Fire Watch Officers Deployed Within 2 Hours — Multi-Building Complex in NoMa DC

When a fire alarm system went offline at a large residential property in DC’s NoMa neighborhood, the property management team needed immediate fire-watch services in NoMa DC to remain compliant with DC Fire Watch Requirements.


 Within two hours, Urgent Security deployed a full team of licensed fire-watch officers across three connected buildings, maintaining continuous 24/7 coverage until the system was restored.


Quick Summary

  • Location: Multi-building residential complex, NoMa, Washington DC
  • Response Time:  Fire watch officers on site within 2 hours of initial call
  • Scope: 2 buildings, round-the-clock coverage for multiple weeks
  • Accountability: GPS-verified patrols, remote patrol tracking, manual log audits and live supervisor monitoring

Background

Late on a Friday evening, a large multi-building property along N Street NE in Washington DC’s NoMa neighborhood experienced a fire-alarm system failure following a security incident.  The property management team knew they had to have fire watch service.  They needed compliant fire watch security guards on site within hours.  However, they could only use providers listed as approved vendors under their corporate policy.


After contacting several approved vendors who were unable to respond, the client reached out to Urgent Security & Fire Watch. Leveraging our network of pre-vetted, approved vendor partners, we coordinated full fire-watch coverage within hours, providing qualified officers under our direct management and oversight.

Challenge

The fire marshal’s initial directive required eight officers on-site for 24/7 fire watch patrols. Upon arrival, our supervisors discovered that the property included two unconnected buildings, triggering additional staffing requirements under D.C. fire-code regulations (one officer per two floors, per separate building).

This meant expanding from eight to fifteen officers immediately while maintaining constant communication with the client, the fire marshal, and inspectors to ensure accurate compliance and documentation.

Approach

Within two hours of the initial call, eight professional fire-watch security guards were deployed to stabilize the site. After confirming the need for increased coverage, our account manager, Rudo Robinson, Founder and Owner of Urgent Security & Fire Watch proactively contacted the fire marshal to verify requirements and secure approval for an expanded team.

Drawing on our approved-vendor network, additional officers were mobilized from partner companies and placed under our supervision. Within hours, full staffing was achieved with zero downtime.


Throughout the project, we maintained steady communication with property management and regulatory authorities:

  • Patrol-tracking technology and manual audits documented every shift.
  • Supervisors performed periodic inspections to verify compliance.
  • When system repairs were delayed, after-hours coordination with inspectors expedited reassessment and shortened overall service duration.

the results

  • Full regulatory compliance maintained from start to finish.
  • Zero service interruptions despite rapid mid-project scaling.
  • Officers deployed within two hours of the initial request.
  • Fire-marshal approval obtained promptly upon system restoration.
  • Five-star client review recognizing responsiveness and professionalism.

Account Management

Account Manager Rudo Robinson, Founder and Owner of Urgent Security & Fire Watch, provided direct oversight of personnel, compliance reporting, and client communication. His leadership ensured daily updates, transparent coordination with inspectors, and consistent quality across all partner vendors.

Conclusion

This case demonstrates Urgent Security & Fire Watch’s ability to deliver emergency fire-watch coverage in complex regulatory environments. By leveraging our network of approved vendor partners, we can deploy qualified officers rapidly while maintaining enterprise-level oversight, clear communication, and full compliance.

If you need emergency security or fire-watch coverage anywhere in the **Washington DC Metro area — including Maryland and Virginia — call 888-241-8183 for immediate response.